Support

Welcome to the Horizen Club Support page. Here you can find information on how to get assistance with our app.

Contact Support

If you need further assistance, please reach out to us through the following contact method:

When you receive an error fare alert from us, follow these steps to book:

Open the Alert: Access the error fare alert in your email or within the app.
Review Details: Carefully read the alert to understand the destination, travel dates, and pricing.
Use Provided Link: Click on the booking link provided in the alert to view the deal on a flight search engine like Google Flights.
Select Flights: Choose your preferred outbound and return flights based on the available options.
Complete Booking: Follow the on-screen instructions to finalize your booking directly with the airline or through an online travel agency (OTA).

Act Quickly: Error fares are often corrected rapidly by airlines. To increase your chances of securing the deal, book as soon as possible after receiving the alert.
Understand the Risks: Be aware that some error fares may be canceled by the airline. While this is uncommon, it's important to consider this possibility when making travel plans.
Wait Before Making Additional Plans: After booking an error fare, wait a few days before arranging accommodations or other non-refundable services, as there's a small chance the airline may not honor the fare.